Privacy policy

Privacy policy and information about the processing of personal data.
Document valid as of May 10, 2023. Please check this document periodically for updates.

We believe in transparency and are concerned about the privacy of your data. We strictly collect the information necessary to provide the requested services and keep it safe.

GENERAL INFORMATION

This Policy explains our privacy practices for https://claudiacouture.com/ (the “Site”). This Privacy Policy applies to all services provided by VEC DESIGN SRL (hereinafter referred to as “ClaudiaCouture”, but also “we” or “our”). This Privacy Policy explains why and how we collect and use our customers’ personal information.

VEC DESIGN SRL. is registered in the Trade Register with number J12/3723/2007, Fiscal Code 22305200 with registered office at Loc. Cluj Napoca Address Str. Crinului 9 A, Ap. 6; VEC DESIGN SRL is a personal data operator.

Below you will find information about the following:

Collection of information
2. How we use the information
3. Purpose of data processing.
4. Recipients of personal data.
5. Security measures.
6. Retention period
7. Your rights
8. Age limit
9. Changes to Privacy Policy
10. Questions and Contacts

1. COLLECTION OF INFORMATION
When you access and browse the site, we collect the following information about you:

Information submitted by you

Contact Information: We receive and store any information submitted when completing an order. Order forms collect information about you including: first and last name, postal address (mailing address), telephone number, email address, location (IP) data.

Information we receive through the use of our services.

Automatic Information: When you visit our site, we collect information that may constitute personal data. This information includes IP address, referring URL, last page visited, type of browser used, operating system. We can record the date and time of access, but also the number of clicks made on our website.

Traffic measurement tools: We use third-party traffic measurement services (Google Analytics) to collect information about the use of the site, such as visits, pages visited. We also track the popularity of published content. Traffic measuring tools use specific tracking techniques (for example: cookies) to recognize the device and analyze its information. Collect the following information: which pages you visited, but how long you spent on those pages, your IP address, which operating system you use, which browser you use, and which site you visited before visiting our site.

Information Logs: When you visit the Site, access content provided by us, use our services, ask us questions, send us an email, or participate in contests or complete satisfaction forms on our website, we collect and we automatically store an amount of information from log files This information includes your IP address, web address, previously visited site, exit web address, browser used, operating system, date and time, and any errors received from the Site or services . .
Other information: We receive and store any information you submit on our website, by email, telephone or any other communication with our team or in connection with the provision of contracted services or products. Each time you contact us, we may record the phone call to ensure that we have accurate information so that we can provide the contracted services, but also to support the actions taken by our team in the event of a complaint to the response received from us.

2. HOW WE USE INFORMATION
Information you provide:

We collect, store and use the information you provide us for the following reasons:

1. Contact information: to contact you about your orders, order status, functionality changes for our services and the Site. In addition, when you have expressly agreed to receive such information, we may send you information about our new products or services / special offers or periodic notifications. We use email, telephone or text messages (SMS) to inform you of any problems with your order, such as updates or improvements to the service.