Terms and conditions
The general terms and conditions will apply to all sales of goods by:
VEC DESIGN SRL through the online site www.claudiacouture.com, to the buyer. Thus, the following terms will mean: Buyer – natural or legal person, issuing an Order. Seller – VEC DESIGN SRL CUI:22305200 Work point/Correspondence address Bunuri street – Any product, including the documents mentioned in the order, to be provided by the Seller to the Buyer Order – electronic document through which the Seller agrees to deliver the Goods , and the Buyer agrees to receive and pay for them. Contract – An Order confirmed by the Seller. Intellectual Property Rights – copyright and copyright, database rights, design rights, model rights, patents, trademarks and domain name registrations for any of the above. Specifications – all specifications and/or descriptions of the Goods as set out in the Order.
Contract documents
By placing an electronic or telephone order on the previously mentioned website, the Buyer agrees to the form of communication (telephone or e-mail) through which the Seller conducts its operations. The order will consist of the following documents, in order of importance:
The order (together with clear indications of delivery and billing dates) and its specific terms
Buyer’s Specifications (where applicable)
Terms and conditions
If the Seller confirms the order, this will imply full acceptance of the terms of the Order. Acceptance of the order is considered completed when there is a verbal (telephone) or electronic (e-mail) confirmation from the Buyer. The seller does not at any time consider an unconfirmed order as having the value of a Contract. This Agreement enters into force upon confirmation of the Order by the Seller. Confirmation is done by phone or electronically (e-mail).
Intellectual property right (IPR)
The Buyer understands the intellectual property rights and will not disclose to a third party or make public (on the Internet or the media) any of the information received from the Seller. Also, the names of the products as well as the graphic signs are registered trademarks and may not be taken, copied or used without the written consent of the owner. Any notification of copyright infringement shall be made in writing, by email to contact@claudiacouture.com.
billing
The price, payment method and payment term are specified in the Order. The Seller will issue an invoice to the Buyer for the delivered Goods, the Buyer’s obligation being to provide all the information necessary to issue the invoice in accordance with the legislation in force. All prices of products for sale on the website www.claudiacouture.com include VAT.
Delivery
The Seller undertakes to ship the Goods in the courier system to the Buyer, in the Fan Curier courier network. Shipping rates: 1. Standard shipping fee 15 lei* for orders under 300 lei. 2. Free shipping* for orders over 300 lei. * Only in the localities where SameDay does not charge the tax per external km. The delivery time is 1-3 working days from the delivery of the package to the courier company. International deliveries: The standard transport fee is 15 Lei for packages whose weight does not exceed 2 kg. For parcels exceeding 2 kg, the transport fee will be calculated as follows: standard transport fee + 10 lei/kg International deliveries will be honored only in the member states of the European Union. Delivery time 3-8 working days from the delivery of the package to the courier company
Transport – Packaging
The Seller discharges the risks and responsibilities associated with the Goods at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer’s representative. The Seller will ensure the proper packaging of the Goods and will ensure the transmission of the accompanying documents.
Acceptance
Acceptance will be made when the Goods comply with the characteristics mentioned in the Order, or according to another agreement established between the Seller and the Buyer. (change of products, etc.)
GUARANTEES
All products sold by the website www.claudiacouture.com benefit from warranty conditions in accordance with the legislation in force and the commercial policies of the manufacturers. The products are new, in the original packaging and come from sources authorized by each individual manufacturer. RIGHT OF WITHDRAWAL The buyer has the right to withdraw from the Contract, respectively to return a Good within 14 calendar days, without invoking any reason and without incurring costs other than those of delivery. Thus, according to GEO no. 34/2014, the period for returning a Good expires within 14 days from the day the Buyer takes physical possession of the Good. Legal entities do not benefit from the right of withdrawal. If you want to return a product ordered from the website, you only have to communicate your unequivocal intention by email: contact@claudiacouture.com, by phone at no: +40733535555 Please provide us with your complete details, the address to which the delivery was made, the order number, the products you want to return and their price, as well as, if you opt for the method of refunding the amount paid to the account, the account details in which you want the amount paid to be refunded. In the shortest time, you will receive by email a confirmation of the registration of your withdrawal request. The withdrawal request will only be received if you respect the term of 14 calendar days from the date of receipt of the product to the delivery address communicated when placing the order. Products must comply with the return conditions below: The product you are returning must be in the same condition as you received it with the original tags intact and accompanied by the accessories/gifts it was delivered with. Returns will not be accepted for products that show signs of use or are in a different condition than when they were received by the customer. Art. 14, Para. 3 of the O.U.G. No. 34/2014: “The consumer is only responsible for the diminution of the value of the products resulting from their handling, other than what is necessary to determine the nature, characteristics and functioning of the products.” We recommend keeping the complete packaging and accessories that come with the product. The return of the other products is accepted only if they are sealed. If the product suffers damage for which the consumer is responsible, we reserve the right to request a reduction in the value of the product to return it to its original state (if possible) or, at the customer’s option, we will reship the product to the customer at the customer’s expense. This clause applies according to O.U.G. 34/2014, in the case of purchasing products using remote communication techniques. Step 3. We refund your money or exchange the product When the product arrives at our office we will check that it complies with the return conditions mentioned above and complete the return according to your option, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract or within 72 hours of receipt of the parcel if the parcel arrives later than the 12th day. The right of withdrawal does not apply to customers who are legal entities. Products purchased by legal entities (firms, PFA, foundations, non-profit companies) do not benefit from the conditions mentioned above regarding the right of withdrawal from the contract. Our operators will support you in choosing the method of return and will provide you with the necessary details regarding the shipping address of the products, packaging or contacting the courier company.
Major force
None of the parties will be liable for non-performance of its contractual obligations, if such non-performance is due to a force majeure event. Force majeure is the unforeseeable event beyond the control of the parties and which cannot be avoided. Tools 9.a. Except in cases where they have not expressly provided otherwise, none of the parties to a concluded contract that is still in progress, will be liable for the failure to perform on time and/or properly, in whole or in part, any of the obligations that- it was incumbent on the basis of the contract, if the non-execution of the respective obligation was caused by a force majeure event. 9.b. The party or the legal representative of the party invoking the above-mentioned event is obliged to inform the other, immediately and completely, of its occurrence and to take any measures at its disposal in order to limit the consequences of the said event. 9. c. The party or the legal representative of the party invoking the aforementioned event is exempted from this obligation only if the event prevents it from completing it. 9.d. If within 15 days from the date of its occurrence, the respective event does not cease, each party will have the right to notify the other party of the full termination of this contract without any of them being able to claim other damages to the other. 9.e. The party invoking the event of force majeure must prove the impossibility of fulfilling the obligations within 30 days from the date of occurrence of the event, but within the limits of art. 10. c.
disputes
Any dispute arising between the Purchaser will be resolved amicably. In the event that the conflict was not resolved amicably, the competence rests with the Romanian courts. 10. a. By using/visiting/viewing/etc the sites and/or any content sent by www.claudiacouture.com to the User/Client by accessing and/or sending by any means (electronic, telephone, etc), he/she declares his/her agreement at least with these “Terms and Conditions of Use”. 10.b. Any dispute with reference to these “Terms and Conditions” that may arise between the CLIENT / USER and www.claudiacouture.com will be resolved amicably. 10. c. www.claudiacouture.com is not responsible for any loss, costs, lawsuits, claims, expenses or other liabilities, if these are directly caused by non-compliance with the Terms and Conditions. 10.d. Any dispute of any kind (excluding art. 11.b) that may arise between the USER and www.claudiacouture.com or its partners will be resolved amicably. If this is not possible, the conflict will be resolved in court, in accordance with the Romanian laws in force. 10.e. If any of the above clauses is found to be void or invalid for any reason, this clause will not affect the validity of the other clauses. 10. f. This document has been drafted and will be interpreted in accordance with Romanian legislation.
- ONLINE SALE
11.a. Access to the service is allowed to any user who owns or creates an account 11.a.1. In order to be allowed access to the service, the USER will have to accept the provisions of the document. 11.a.2. www.claudiacouture.com may limit the customer’s access to the service based on their previous behavior. 11.a.3. It is forbidden to share an account between multiple customers. 11.a.4. In the event that accesses of this kind are discovered, claudiacouture.com reserves the right to cancel or suspend the CLIENT’s access to the content or service. Products and services 11.b.1. VEC DESIGN SRL may publish on the website the information about products, services and/or promotions practiced by it or by any other third party with which VEC DESIGN SRL has concluded partnership contracts, within a certain period and within the limit of available stock. 11.b.2. The products and/or services purchased through the service are intended exclusively for the personal use of the CLIENT. 11.b.3. claudiacouture.com may limit the ability to purchase products or services available on the website at a given time, to one or more customers. 11.b.4. All prices related to the products or services presented on the site include VAT. 11.b .5. The invoicing of the purchased products is made exclusively in RON. 11.b.6. In the case of online payments, VEC DESIGN SRL is / cannot be held responsible for any other additional costs incurred by the customer, including but not limited to currency conversion fees applied by the bank issuing his card, if the currency of its issuance differs from RON. The responsibility for this action lies solely with the customer. 11.b.7. All information used to describe the products and/or services available on the site (texts / static / dynamic images / multimedia presentations / etc.) does not represent a contractual obligation on the part of VEC DESIGN SRL, these being for presentation purposes. 11.b.8. In the description of the products and/or services claudiacouture.com reserves the right to use other products (accessories / etc) that may not be included in the costs of the respective products. Validity of the offer 11.c.1. VEC DESIGN SRL reserves the right to modify the rates charged for the products and/or services available on the website without prior notification to the USER or CLIENT. 11.c.4. The prices and availability of the products sold by VEC DESIGN SRL may undergo subsequent changes, this being influenced by external factors such as the pricing policy of the distributors or the availability of the products in their stock. 11.c.6. The CUSTOMER may renounce the products and services purchased through the order, only in the period of time between the issuance of the order and its transformation into a contract only if the payment method chosen by the customer is cash on delivery. 11.c.7. The CLIENT may renounce the products and/or services purchased by contract, according to art. 8.9 Online order 11.d.1. The CUSTOMER may place orders for products sold at a given time, exclusively on the website. 11.d.2. By completing the order, the CUSTOMER consents that all the data provided by him, necessary for the purchase process, are correct, complete and true on the date of placing the order, referred to in this document as the order issued. 11.d.3. By completing the order, the CUSTOMER consents that VEC DESIGN SRL canis to contact him/her, for the following purposes/situations, by any means available/agreed by VEC DESIGN SRL, depending on the purpose/situation: 11.d.3.1. Validation of the availability of products and quantities purchased by the CUSTOMER. 11.d.3.2. Validation by the CLIENT of the value of the order placed and including, depending on the situation, other value-added services (i.e. transport, etc.) 11.d.3.3. Establishing by mutual agreement the delivery details of the products. 11.d.4. VEC DESIGN SRL may automatically terminate the order placed by the CLIENT, without any subsequent obligation of either party towards the other or without any party being able to claim damages from the other, in the following cases: 11.d.4.1. the data provided by the CLIENT, on the website are incomplete or incorrect 11.d.4.2. The CLIENT’s activity on the website may and/or produces damages of any nature on the part of VEC DESIGN SRL and/or its partners 11.d.4.3. without any justification. 11.d.5. The CUSTOMER may withdraw from an order placed when contacted according to 7.d.3. 11.d.6. The Order Registration Confirmation received by the CUSTOMER automatically does not create contractual obligations and is not a confirmation that the products are in stock. The order placed online by the CLIENT will be considered valid only after its confirmation by VEC DESIGN SRL 11.d.6.1. The validation of the order by the Seller is made only if: 11.d.6.1.1. The Buyer’s data is complete and correct; 11.D.6.1.2. The products in the Buyer’s order are available; 11.D.6.1.3. There are no errors in the system that could generate wrong prices (e.g.: zero price value/Lei) 11.d.6.2. This moment marks the conclusion of the Sale-Purchase contract. 11.d.7. The delivery details of the products, including but not limited to the time necessary for delivery, do not constitute a contractual obligation on the part of VEC DESIGN SRL., without any party being able to claim damages from the other, if any party may be or is prejudiced in any way as a result of their breach. 11.d.8. If a CLIENT changes his/her personal data, using the forms available on the website, all ongoing contracts existing at that time, keep his/her data defined/accepted by the CLIENT before the moment of the change. 11.e. Telephone order 11.e.1. The CLIENT/USER may place telephone orders assisted by a representative of VEC DESIGN SRL. The terms and conditions mentioned in this document also apply to telephone orders. 11.f. Contract and completion 11.f.1. VEC DESIGN SRL will include in the package sent to the CLIENT all the necessary documents attesting to the purchase of the products/services by the CLIENT. 11.f.2. VEC DESIGN SRL will facilitate the CLIENT’s information on the completion stage of the order or contract. 11.f.3. The CONTRACT to which are added the documents attesting the delivery to the CLIENT of the products contracted by him, on the part of VEC DESIGN SRL, becomes the HONORED CONTRACT. 11.g. Transport 11.g.1. The customer can opt only for one of the transport options of the purchased products/services, available on the website, at the time of placing the order, regardless of the type of his order. 11.h. Quality and guarantees 11.h.1. The quality and guarantee of the conformity of the products is entirely the responsibility of VEC DESIGN SRL 11.h.2. The quality and conformity of any other product or service provided by VEC DESIGN SRL, but acquired as a result of contracting it from a third party, belongs entirely to him.
Payment methods
Online card payment
You can pay with your personal or business card, under the same conditions of complete security. Accepted cards are those issued under the VISA (Classic and Electron) and MASTERCARD logos (including Maestro, if they have a CVV2/CVC2 code).
No additional transaction fees are charged.
To ensure the security of transactions, www.claudiacouture.com uses the NETOPIA Payments platform.
For the correct completion of the transaction, the data necessary to authorize the transaction must be entered in the payment platform.
If the card is associated with an account in a currency other than LEI, the transactions are carried out in Lei, at the exchange rate of the issuing bank for the respective card.
Card data processing is done exclusively through the NETOPIA Payments payment platform. The claudiacouture.com website does not request or store any details related to your card.
Contact information
How you can contact us
VEC DESIGN S.R.L.
CIF:22305200
J12/3723/23.08.2007
Loc. Cluj Napoca, Str. Crinului 9 A
contact@claudiacouture.com
Telefon: 0733535555